Sofia answers your customers on the chat widget, Slack, WhatsApp and Teams, resolving 65% of conversations on her own, and handing the rest to your team with the full thread attached.
65%
Resolved by Sofia alone
4
Native channels, one brain
<1 day
From sign-up to first resolution
24/7
In your customer's language
No ticket numbers, no hold music, no "an agent will be with you shortly." Sofia reads your knowledge base, your policies and the customer's history, then acts. When a human should take over, she hands off the whole thread, not a summary of it.
Refunds issued, orders traced, accounts updated, questions answered, end to end, at three in the morning. Your team wakes up to a queue that is mostly already handled.
Help center, policies, product docs, internal wikis: Sofia reads all of it and answers your team as readily as your customers, citing where every answer came from.
When a human should take it, Sofia passes the whole thread, the customer's history, and what she already tried. Nobody repeats themselves. That is the whole point.
Priya · 09:12
A customer in Germany wants to return a sale item after 40 days. What's our actual policy?
Sofia · 09:12
Sale items are final after 30 days, but EU customers keep a 14-day statutory withdrawal right from delivery, which has expired here. You can offer store credit at your discretion up to €50 without approval.
Sofia reads your policies, product docs and internal wikis, then answers in Slack with the sources she used. New hires stop interrupting seniors, seniors stop rewriting the same answer, and the knowledge stops living in three people's heads.
You are not bolting an agent onto a helpdesk subscription. Inbox, tickets, assignment and reporting all live inside Miral, so there is one tool, one bill and one place your team works.
Queues, assignment, notes, snoozes and SLAs, built for the small share of conversations Sofia passes over.
Resolution rate, cost per conversation, topics that keep coming back, and what Sofia could not answer yet.
Import past conversations and macros from your current tool in one step. Sofia learns from them on day one.
Not a widget with afterthought integrations. The same brain, the same tone, the same memory of the customer, wherever the conversation happens.
01
Connect your knowledge: help center, docs, past conversations.
02
Pick your channels and set Sofia's tone and boundaries.
03
Go live. Watch the queue shrink from day one.
Twenty minutes is enough for us to see your volume, your channels and your knowledge, and quote a number you can take to finance. No calculator, no per-resolution surprises.
100%
Refund guarantee, first 30 days
If Sofia is not earning her keep in the first month, we refund everything you paid. No conditions, no exit interview.
Sofia asks before anything she cannot undo. You decide what she may say, what she may do, and where the line sits, and you change it yourself without filing a ticket with us.
A help center or a folder of documents, and access to the channels you want her on. Most teams are set up in an afternoon without engineering involvement.
She hands the conversation to a human with the full thread, the customer history and what she already tried. Nobody is left guessing and the customer never repeats themselves.
Sofia answers from your own content and shows the sources she used. You set boundaries for what she may say and do, and every conversation is reviewable.
Dozens. She replies in whatever language the customer writes in, while your knowledge base stays in one.
Your content is used to answer your customers and nothing else. Data residency and retention are set on your account, and we will walk your security team through it on the call.
You get a full refund in the first 30 days. No conditions, no exit interview.
100% refund guarantee for your first 30 days.